You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on the Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.
We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 - 48 hours. However, the date of delivery depends on your PIN code. We do mention a standard delivery estimation date in the order confirmation email.
Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in your “ Account section”. If in case the package status is shown as non-deliverable, you can contact our customer service numbers. You can also mail us at [email protected] with your order number in case of further queries.
We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.
For exchange, you can contact us through “ [email protected]” or can call our number “91 98850 53576” within 12 days from the date of delivery. Generally, we offer Online Exchange and Exchange at Store option. At present we’re not excepting Exchange at the store option.
To know about the return process and forget password
Step 1: Firstly, Log Into your Hirawatsonline.com account.
Step 2: Go to the Orders Page.
Step 3: Click on Return Request.
Step 4: Select the product you want to return.
Step 5: Click on the Return Request Button.
Step 6: After the Above Process, we'll receive the request and process your return - if it is returned in 14 days. (14 days from date of purchase )
Step 1: Click on Forgot Password.
Step 2: Please Enter your Email Address or Username.
Step 3: You will receive a link to create a new password via Email. Please click on the link in the Email (link only valid once and within a period)
Step 4: Log in with your Changed Password.