To view the status of your order, visit Order Tracking. You will need your order number and the email address or billing zip code you gave us when you placed your order.
Embroidery orders are usually dispatched in 7 to 10 business days to process. During this time, your order status will read “processing”. Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.
To ensure the fastest delivery possible, our warehouse immediately begins processing orders as they are submitted. It is not possible to make changes. You can send a request cancel your order by email to [email protected]
You always have the option to return or exchange your merchandise (if it is not customized). To visit the Returns, Refunds, Exchanges section, please click here.
Embroidered, we may be able to make changes to those items. To do so, send us an email [email protected]
You can make changes to color, size, or quantity directly from your shopping cart.
You can also add embroidery or remove the item. To access your shopping cart, click on the shopping cart icon in the top right corner of the menu.
Yes, you can make purchases through email.
By Email: [email protected]
Yes. If you have received an incorrect or damaged item, please send an email to [email protected] with your order number and a brief note describing the issue with your shipment.
If you have received a damaged item, please include a photo that clearly shows the product defect so that we may investigate the underlying cause of the issue.
We will send a coupon with your amount to order another product or refund the amount once we receive the product back.
If you choose to embroider letters or phrases (There's a 25-character limit).
Yes, you can select the item of your choice, check the box to “add embroidery to this item”, and add it to your cart. Choose your desired embroidery options and add the embroidery item to your cart.
- Custom logo embroidery is available on all products.
- Select the item of your choice, check the box to “add embroidery to this item”, and add to your cart. Choose the embroidery option “New Custom Logo”.
- 1 Cap: Rs.150/-
- 2 Caps: Rs.190/-
Embroidery:
- Text: Rs.100/-
- Image/Logo: Rs.200/-
- Text & Logo: Rs.300/-
*Upload your own design file. Please be sure it is saved as one of the following extensions: JPG, BMP, TIF.
Please allow 7 to 10 business days to process the embroidery and ship your order.
No, embroidery selection will not be sent before the order.
Embroidery orders take approximately 7 to 10 business days to process. During this time, your order status will read “processed.” Once your item is embroidered and shipped, you will receive a shipping confirmation via email with tracking information.
Business days are Monday through Friday. Business days exclude weekends and holidays.
Yes. Orders are shipped all over India.
The availability of COD depends on the courier services. If it is not serviceable, customer service shall contact you and ask to prepay the order and ship it by alternate means like India Post.
No, there is no restriction for Free Shipping Offer.
Yes, all taxes are included in the final price.
Once your order ships, you will receive an email with tracking information. You can view your shipment progress at the link below.
We ship packages through our shipping partners.
No, our system determines the fastest shipping method based on your package dimensions and location.
Items in original condition can be returned or exchanged within 14 days of the delivery when accompanied by your original invoice. Washed, worn or embroidered items cannot be returned.
We don't have any return and exchange forms. You can sign in to your account and click the Return/Exchange button to place the return.
We shall initiate a return request and get the return package picked up. If shipped by India Post, you maybe requested by customer service to courier the package to us.
All embroidered merchandise sales are final and are not eligible for refunds or exchanges.
We accept all major credit cards and debit cards for online orders: Visa, Mastercard, American Express, and Discover.
You can also pay by Netbanking/UPI.
You can also place a Cash On Delivery (COD) order.
You can subscribe with your email.
During your order checkout process, enter your code in the source code field and click APPLY.
You can use it only before the expiration date.
If your promo code is still not working after checking all of the above, please contact a Customer Care Specialist at [email protected]
To unsubscribe from our email list, click the “Unsubscribe” link at the bottom of the email.
Once you signup or subscribe with Hirawats, then you can get emails regarding new product launches.
The style number for every item is located at the top of each product page, right above the image. It’s also listed right above pricing on the product page.
We try to provide as much detail as possible about items on the individual product pages. The descriptions include the type of fit, style, fabrication, number of pockets, approximate length or inseam, and sizing details.
Didn’t find what you were looking for? No problem. You can use our Customer Care Specialist at [email protected]ine.com.
Our product and checkout pages display real-time item availability. When visiting the item’s product page, unavailable sizes are shown as SOLD in red.
Size charts with fitting instructions, including measurements and size are provided on our website. When you are on the product page, click the “Size Chart & Fit Guide” link.
Yes, you can create an account with us has several benefits that include:
- Expedited ordering
- Order history
Access to items saved in the shopping cart from any device, i.e., desktop, tablet, or mobile.
From the login page, click on the link “forgot password”, provide your registered email, and we will send your password via email.
To view order history and print an invoice, log into your account. You can click on the “my account” link located on our website.
Please log in to your account to update your personal account information. You can make changes to your billing/shipping address, contact information, email address, and password.
Yes, your information is confidential.
Shopping online with Hirawatsonline.com is 100% secure. All online transactions at Hirawats are handled with a standard security technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information such as credit card numbers and login credentials before they are to be transmitted over the Internet.
You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on the Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
Yes, you can modify the shipping address of your order before we have processed your package, by updating it on our site.
Tap on “My Orders” section under the main menu of your Website/M-site and then select the item or order you want to cancel.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.
We try our best to ship your orders as soon as possible. Processing and dispatching an order ideally is done within 24 - 48 hours. However, the date of delivery depends on your PIN code. We do mention a standard delivery estimation date in the order confirmation email.
Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in your “ Account section”. If in case the package status is shown as non-deliverable, you can contact our customer service numbers. You can also mail us at [email protected] with your order number in case of further queries.
Yes, you can return your order when you have received a damaged product or wrong product by following our exchange policy.
If you received any damaged or faulty product then you can return the product by following our Return and Exchange policy.
The return process will take at least 7-15 days because the returned product will go through different checks and then move to the respected department for exchange or refund.
We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.
You can contact us directly from our contact page or you can call us directly at +91 98850 53576, 24/7 Online Support, Email: [email protected]
For exchange, you can contact us through “ [email protected]” or can call our number “91 98850 53576” within 12 days from the date of delivery. Generally, we offer Online Exchange and Exchange at Store option. At present we’re not excepting Exchange at the store option.
Email us at [email protected]
Monday - Friday: 9:00am - 6:00pm
Please email us.
You may write us a letter or send us your order form at the following address:
Hirawat Inc
4th floor, 30-15-166,
Dabagardens, Visakhapatnam,
Andhra Pradesh, 530020
India
Step 1: Firstly, Log in to your Hirawatsonline.com account.
Step 2: Go to the Orders Page.
Step 3: Click on Return Request.
Step 4: Select the product you want to return.
Step 5: Click on the Return Request Button.
Step 6: After the Above Process, we'll receive the request and process your return - if it is returned in 14 days (14 days from date of purchase).
Step 1: Click on Forgot Password.
Step 2: Please Enter your Email Address or Username.
Step 3: You will receive a link to create a new password via Email. Please click on the link in the Email (link only valid once and within a period).
Step 4: Log in with your Changed Password.